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The Ski Shop - Captains Cabin Sevenoaks Returns Policy

COVID-19 UPDATE - CLOSED UNTIL FURTHER NOTICE

Unfortunately, we will be physically closed until late February/March could even be April now!!
Online ordering is ok and available 24/7. Standard Royal Mail & DPD. There is no international ordering option at the moment.
Click and Collect is available most days from 10.00 am to 3.00 pm on Weekdays only. I will call when your order is ready to be picked up.

Stay safe everyone. Best wishes and take care, The Captains Cabin team.

You have the right to return the goods back to us within
14 days of receiving them, provided they are returned in resalable condition and with all the original product packaging, labels & tags. Late returns, after 14 days but within 30 days, a credit will be issued via reward points on your account. The buyer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made. Returns form at bottom of page, or simply add a note with your name and details with the returns
Where the above criteria for return of goods are not fulfilled, the Buyer agrees to pay for any loss or extra costs incurred. To return goods, please complete our returns form and arrange for the item(s) to be returned at the buyer's cost. Whilst we will make every attempt to remedy this type of situation, we must emphasise it is in everyone's interest to ensure that the correct items are being ordered and are suited to your particular requirements.
For health and hygiene reasons Faulty/used dirty returns eg ski pants, jackets must be washed before being sent back to us.
Thank you
Vat No.: 602 6772 51
Registered in England, No.: 4597092

Registered Office & Shop address:

The Ski Shop, Captains Cabin Sevenoaks.
113/117 St. John´s Hill,
Sevenoaks, Kent,
TN13 3PE
Telephone 01732 464463
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