Therm-ic Power Pack Set Max 230v with Trim Fit Insoles

Returns Policy

We understand that sometimes a product isn’t quite right. If you need to return an item, please read the following guidelines to ensure a smooth process.

Standard Returns – 14 Days

You have the right to return your goods within 14 days of receiving them, provided they are:

• In resalable condition

• Unused

• Returned with all original labels, tags, and packaging

Once the return is received and checked, a full refund will be issued to your original payment method.

Christmas Returns – 12 January

All orders placed in November and December are subject to extended Christmas returns and will be offered a full refund if returned by 12th January.

Snow Boot Returns – Important Note

Please do not tape, write on, or return snow boots using only the original product box.
This makes the product unsellable, and may result in a reduced refund.
Always place the box inside outer packaging before sending it back.

Returns After 14 Days

Returns made after 14 days but within 30 days will be accepted for a store credit only, issued via reward points to your customer account.

Return Costs & Responsibility