Returns Policy
We understand that sometimes a product isn’t quite right. If you need to return an item, please read the following guidelines to ensure a smooth process.
Standard Returns – 14 Days
You have the right to return your goods within 14 days of receiving them, provided they are:
Once the return is received and checked, a full refund will be issued to your original payment method.
Snow Boot Returns – Important Note
Please do not tape, write on, or return snow boots using only the original product box.
This makes the product unsellable, and may result in a reduced refund.
Always place the box inside outer packaging before sending it back.
Returns After 14 Days
Returns made after 14 days but within 30 days will be accepted for a store credit only, issued via reward points to your customer account.
Return Costs & Responsibility
Customers are responsible for the safe return and postage costs of any items.
We recommend using a Royal Mail Tracked service or similar to ensure the parcel reaches us safely.
Please include a completed returns form (also found at the bottom of the page) or a note with your name, order number, and contact details.
Condition of Returned Items
Returned items must be clean and free of damage.
For used or faulty returns (e.g. ski jackets, pants), the item must be washed before returning due to health and hygiene regulations.
We reserve the right to refuse or reduce refunds for soiled or unwashed garments.
Incorrect or Unsuitable Orders
While we will do our best to resolve any issues, it is the buyer’s responsibility to ensure:
If items are returned that do not meet the above criteria, we reserve the right to charge for any loss or additional handling costs incurred.
Questions or Help?
If you’re unsure about how to return an item or have any questions, please get in touch:
📞 01732 464463
📧 sales@theski-shop.co.uk