Payment Credit/Debit Card Sales
We accept payment by most major credit/debit cards. VISA. MASTERCARD. VISA DELTA and MAESTRO.

Credit card details are collected on our 128bit Thwait certified secure server guaranteeing security and convenience.
You must be the registered card holder to order any item from Captains Cabin Sevenoaks Ltd.
Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing the goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We log all originating information on online orders. We do not add surcharges to credit or debit cards. We reserve the right to decline orders as necessary due to credit card fraud.

Shipping Delivery & Handling
We do not charge for any item until it is ready to ship.
We try to send orders out on same day if the item is in stock or normally within 2 days of receiving an order.
We will notify you as soon as possible of any delays or temporary out of stock situations.
Products are usually delivered by either The Royal Mail or Courier Service.
A signature is required.

Returns
Non Faulty Goods - You have the right to cancel your order and obtain a refund or replacement within 7 working days after the day of receipt of the goods. Goods must be returned in an 'as new' condition, in original packaging. To arrange return please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for a returns number before sending the goods. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. A refund will be given within 30 days of date of cancellation see Refunds below for full details.

Faulty or Damaged Goods If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by telephone (01732 464463), mail, or e-mail to request a return of goods (in the case of a return being notified by telephone we will require a confirmation of your request via mail, fax or e-mail). We will then issue you with a returns number and advise you of how to return the items to us. We advise customers to acquire proof of posting from the post office or to send goods by special delivery (which has to be signed for) when returning goods. Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer in addition to the cost of the individual item.

Packaging Returned Goods The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.

Refunds In the case of a refund we will generally make payment within 14 working days of receipt of the return and in all events within 30 days of cancellation (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice this allows us to deal promptly with your returned items.

Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.

Address for Returns
Please send goods in suitable packaging (preferably by Recorded Delivery) to:
CAPTAINS CABIN SEVENOAKS LTD. 113/115 St. Johns Hill, Sevenoaks, Kent. TN13 3PE.

Contact Details
E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Telephone: 01732 464463 9am. to 5.30pm Monday to Saturday.
All calls to the above telephone number are charged at the standard rate.

Complaints
We endeavour to respond to all complaints within 5 working days. If you wish to make a complaint e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Privacy Policy
Personal details are collected during the ordering process. Any information given during the ordering process are held by Captains Cabin Sevenoaks for purposes or processing your order only. These details will only be used for this and not be passed to any third parties. We may occasionally send out mailings relating to our products. You will not receive any mailings from us unless you have authorised us to do so, by making a selection on the check box when entering your customer details within the order process.